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Thanks for stopping by. We want to be able to help you out in any way possible. If you are having account issues, have trouble logging in, questions about credits, or anything else regarding your account, please click here.

Do you have an account issue? Click on the linkes below for the fastest answers!

Questions about Purchasing Credits? Click Here.

Questions about Downloading Media? Click Here.

Questions about Logging in to Your Account? Click Here.


Questions or Comments

Fill out the contact form below and we will respond to you as soon as possible. We look forward to hearing from you.

Email Us Directly

Email us at [email protected]. We will respond to you as soon as possible.

Frequently Asked Questions from Customers

Here are a few of our most frequently asked questions. For more FAQs click here.

Why does TripleWide Media use credits?
TripleWide Media has the flexibility to purchase content in a manner that avoids timely checkout processes. Therefore, TripleWide Media uses a credit-based payment system. When a user purchases a product, their credits are deducted from their credit balance and they can reload their account at any time. Itʼs so simple. Unused credits at the end of a year roll over so your credits don’t expire. Just keep your account active and you’re good to go!

How much are credits?
1 credit = 1 USD dollar. Bonus credits are included in higher quantity packages.

How do I purchase media?
Every time you want to purchase something just hit the “download” button. When you purchase a video or still on TripleWide Media, you will be prompted to pay with available credits in your account. If you do not have any available credits, you may purchase more by clicking the “Buy Credits” button at the top of the page. Once you have purchased the selected media, your account will automatically deduct credits from your account and you will be able to download your media immediately.

I have purchased a video or still, how do I download my files?
After every purchase on TripleWide Media, your files are stored in the “My Media” page in your account. To download your files, go to the “My Media” page, click on the orange “Download” button next to the video or still you would like to download. Then click on the resolution you want and the download process will begin. You won’t need to worry about downloading all three resolutions immediately upon purchased, you can go back at any time and download the resolutions you need.

What files are included with each purchase?
Every video or still you purchase includes a the triple-wide, double-wide and single-wide resolutions. Once you purchased your content, you can choose which resolution to download in your “My Media” page.

What are the file formats and compatibility?
All files are compatible with PC and Mac platforms. The file formats are as follows:
Still Images JPEG 72 dpi (.jpg)
Motions, Countdowns & Stock Footage – Quicktime h.264 (.mov)

What are the resolutions of videos?
Single: 640×480
Double: 1280×480
Triple: 1920×480

What are the resolutions of the still images?
Single: 800×600
Double: 1600×600
Triple: 2400×600

How do I become a producer?
The producers on TripleWide Media are the group of people who provide content for our community. This group is comprised of some incredibly talented, creative, passionate and excellent content creators. If you feel like you and/or your company fit that profile, we welcome your application. When you click on the Producers page, in the upper right corner you will find a link that says “Become a Producer”. Follow those steps and we’ll be in touch.

Do the video files for triple-wide (or double-wide) come in separate files for each screen or as one file?
Every double-wide and triple-wide resolution file you download will be one file. Thus, if your system needs pre-cut video files, you will need to do that after you download. These files are in the following resolutions (triple-wide: 1920×480, double-wide: 1280×480, single-wide: 640×480). For more information on file formats, please feel free to contact us.

Is there consulting/training available for my organization?
Absolutely! We have an incredible team that can work with you to provide the right training and consulting for your organization. We can help with installing a multi-screen video wall, provide recommendations on what gear to purchase/rent for an upcoming event, equip you with a team/crew to run your next event or train some of your team members on the many tools we use to effectively execute a multi-screen video display. Fill out the contact form above and mention that you are interested in TripleWide Consulting or Training.

For more Frequently Asked Questions, please click here.