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Frequently Asked Questions: Producer

Producer

 

How do I become a producer?

The producers on TripleWide Media are the group of people who provide content for our community. This group is the heart of TripleWide Media and comprised of some incredibly creative, passionate and excellent content creators. If you feel like you and/or your company fit that profile, please take a look at the following requirements. When you are ready to apply, please visit the “producers” page on TripleWide Media and click on the orange button at the top of the page that says “Producer Sign Up”

 

What are the requirements to become a producer?
• Each producer must submit original and creative works in order to be approved.
• Each submitted piece of media must be approved by the TripleWide Media team.
• Each Producer must upload clips in approved resolutions. (See Clip Requirements)
• Each Producer must have a minimum of 5 motions, footage, countdowns or still images (in any combination) in order to be eligible for the application process.
• Each Producer must sign a contract with TripleWide Media and complete the required tax forms.

 

Where do I download the Apple Compressor format preference files?

If you are needing the Apple Compressor format preference files to make your conversions easier, please feel free to download them here.

 

I am having issues while attempting to upload new media, what should I do?
If you are having issues, as a producer, uploading new media, we recommend you check your internet connection (if you are on wireless, please plug into your router for better results). After you have checked your internet connection, please try and upload the file again.

If you are still having issues after checking your internet connection, please try exporting the file again from your compressor or video exporting software. The site requires very specific codecs and exporting conditions and re-exporting your media may fix that issue.

Of course if both of these don’t help you, please feel free to contact us and we will do our best to provide a way to help get your media on the site. We apologize in advance for your troubles and time.

 

What are the clip requirements for each product?

Still Images must have single, double and triple wide resolutions in order to be uploaded. All files must be JPEG format with 72 dots per inch (dpi). SD Single wide images must be 800×600, SD double wide images must be 1600×600 and SD triple wide images must be 2400×600.

Motions must have single, double and triple wide resolutions in order to be uploaded. All files must be Quicktime (.mov) format with h.264 codec and key frames every 5 frames. Each single wide motion must be 640×480, double wide motions must be 1280×480, and triple wide motions must be 1920×480.

Footage video clips must have single, double and triple wide resolutions in order to be uploaded. All files must be Quicktime (.mov) format with h.264 codec and key frames every 5 frames. Each single wide footage clip must be 640×480, double wide footage clips must be 1280×480 and triple wide footage clips must be 1920×480.

Countdowns must have single, double and triple wide resolutions in order to be uploaded. All files must be Quicktime (.mov) format with h.264 codec and key frames every 5 frames. Each single wide countdown must be 640×480, double wide countdowns must be 1280×480 and triple wide countdowns must be 1920×480.

HD Formats must have single, double and triple wide resolutions in order to be uploaded. Each piece of content (motion, footage, stills, or countdowns) must follow all format standards listed above. Any product can be upgraded to HD with the following file sizes: HD single wide (1280*720); HD double wide (2560*720); HD triple wide (3840*720)

Enhanced Products (e+) every product can be enhanced. Each piece of content (motion, footage, stills, or countdowns) must follow all format standards listed above. Any product with the Enhanced (e+) designation must follow the following standards: SD only products – enhanced file – 1280*720 file; enhanced HD products – 1920*1080 file. Please note: no HD product with only the 1280*720 file will be considered enhanced for the SD version of that product.

 

When do I need a model release?

A general guideline is that if the person is identifiable through clothing, context or association, then a model release is required regardless of whether or not their face is visible. Children in images can’t sign their own model release. A legal guardian or parent must sign for all children under the age of 18 years.

Please also note that when a pet (including identifiable horses or farm animals) are part of the main subject of a video file, a property release may be required confirming permission to film and distribute images of the animal.

These issues need to be considered both from a legal standpoint, and from an ethical point of view. A few years ago, istockphoto.com released an article explaining why you would need a model release form. We encourage you to take a look at that article if you are wanting to know more about model releases.

Article: http://www.istockphoto.com/article_view.php?ID=648

 

Where can I download a model release form?

To download a model release form please click the following link:

Contact our team.

 

I have uploaded a product and I don’t see it in my pending or my uploading media page.

If you, as a producer, have uploaded media and no longer see it in your pending media list or your uploaded media list, there is a good chance that is has not been approved by the TripleWide Media team. Our team does everything we can to approve only the best and most exceptional quality content. We appreciate your understanding.

 

What are the common reasons for a product being denied or removed?

For specific details on what the TripleWide Media team can and cannot deny or remove from the site, please make sure to reference your TripleWide Media Producer Contract. Below are a few of the reasons we may deny or remove a product from our site:

1. Clip Expiration – when you signed a contract with TripleWide Media we have a clause that states that a clip can expire if not downloaded enough times within a 6 month period. This is the number one reason we remove content from the site. Our goal here is to remove clutter and let the members of our community decide what content they would like to stay on the site. Seasonal content is often times looked at as an exception to this clause.

2. Quality of Full Resolution File – We are obsessed with high quality graphics and if there is a significant amount of noise, undesirable textures, artifacts or non-artistic film clutter we may have removed or denied the submission of the product. Sometimes when you export a file it has color banding, its motion is not smooth and clean or the video file is fragmented in various ways. These are sure signs of a product that will most likely be denied.

3. Team Approval – One of the things we keep in place to create an accountable approval process is a team of people to look at a piece of media before it is denied submission. This team is looking for overall usefulness of the product, quality of submitted work, shot quality, composition and originality. We recommend only uploading the best quality products you and/or your team create. Our goal is to provide the highest quality content for our members and we appreciate your understanding of our team driven approval process.

 

What files are needed for each product I upload?

For each product you submit you need 5 – 7 files. Please see the list below:

1. Triple wide thumbnail (required).
2. Double wide thumbnail (optional). If you product is center cropped, our site will automatically create your double and single wide product images.
3. Single wide thumbnail (optional). If you product is center cropped, our site will automatically create your double and single wide product images.
4. Triple wide video preview (required).
5. Single wide full resolution video (required).
6. Double wide full resolution video (required).
7. Triple wide full resolution video (required).

 

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